Effective Date: May 13, 2026
Boston VoIP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website boston-voip.com, contact us, or use our services. We are headquartered in Andover, Massachusetts and serve businesses throughout the Greater Boston area.
1. Information We Collect
Information You Provide to Us
We collect information you voluntarily provide when you:
- Submit a contact form or request a consultation
- Email us at sales@boston-voip.com
- Call us at (617) 468-1325
- Request a quote or service assessment
- Subscribe to communications
This information may include your name, email address, phone number, company name, job title, and details about your technology needs.
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies, web beacons, and similar technologies, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system and device type
- Pages visited and time spent on each page
- Referring website or source
- Interaction with website elements
2. Cookies and Tracking Technologies
We use cookies and similar tracking technologies for the following purposes:
- Essential Cookies: Required for the website to function properly, including navigation and security features.
- Analytics Cookies: We use Google Analytics and Google Tag Manager to understand how visitors interact with our website. These services collect anonymized usage data including page views, session duration, and traffic sources.
- Marketing and CRM Cookies: We use Encharge to manage communications and track engagement with our emails and website content.
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect website functionality.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested information
- Evaluate your technology needs and recommend solutions
- Facilitate service quotes and carrier negotiations
- Improve our website and user experience
- Send relevant communications about VoIP and IT solutions (with your consent)
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers and Carriers: When you request a quote or service, we may share relevant information with the carriers and technology providers we evaluate on your behalf. These partners are contractually obligated to protect your data.
- Analytics and Marketing Partners: Google (through Google Analytics and Google Tag Manager) and Encharge receive anonymized or limited data as described in their respective privacy policies.
- Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement industry-standard technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for all website traffic
- Secure data storage with access controls
- Regular security assessments of our systems
- Vendor due diligence for all third-party service providers
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely dispose of it.
7. Your Privacy Rights
Massachusetts Residents
Under Massachusetts law (201 CMR 17.00: Standards for the Protection of Personal Information of Residents of the Commonwealth), Massachusetts residents have the right to:
- Be notified in the event of a data breach involving their personal information
- Expect businesses to maintain reasonable security practices for personal information
- Access and request correction of their personal information held by businesses
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect and how we use it
- The right to request deletion of your personal information
- The right to opt out of the sale or sharing of your personal information
- The right to non-discrimination for exercising your privacy rights
Exercising Your Rights
To exercise any of these rights, please contact us at the information provided below. We will respond to verifiable requests within the timeframes required by applicable law.
8. Third-Party Links
Our website may contain links to third-party websites, including carrier partner sites and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: